Throughout this help section you will see our telephone number on many occasions. The reason for that is simple, if in doubt about any issue just call 0845 003 9163. We will be delighted to help and advise.

Bespoke Products
Contact
Delivery Times
Designs and Templates
Designing of Logos and Publications
Payment
Placing an Order
Returns
Sublimation Printing
Terms and Conditions
Your Personal Information
Graphics - Copyright
Graphics - Cropping
Graphics - Colour Matching
Graphics - Design
Graphics - Designpress
Graphics - Quality
Graphics - Resizing
Graphics - Scanning
Graphics - Suitability
Graphics - Type
Iid - If in Doubt

Contact

Please call 0845 003 9163 or email sales@designpress.co.uk

Delivery Times

All items that we sell are personalised to order. We endeavour to complete the personalisation process on the day of your order (if received by 2.00 pm) or the next day. They will then be dispatched, usually the following day, by second class post. Where there will be a delay we will inform you so you are not left in the dark.
Should you have a specific date that you wish to achieve e.g. birthday please call 0845 003 9163 and we will ensure, wherever possible, this is met.

Designs and Templates

Most items that we sell are flat surface and no special design work is required. In the case of mugs there are numerous permutations but in general terms we print with the picture facing away from the face with text either imposed over the graphic or on the reverse. As always if you have special requirements please call 0845 003 9163 or email sales@designpress.co.uk

Designing of Logos / Publications and Presentations

As a totally separate service we can offer design of Logos / Publications / Newsletters / Corporate Presentations etc. Please call 0845 003 9163 and we will be happy to discuss any of your requirements.

Payment

Payment is through our secure Paypal checkout system where you can pay by Credit Card or  Paypal. No personalisation can be completed or order dispatched without receipt of full payment.

If you would like to pay by cheque or postal order please call 0845 003 9163 and we will be happy to make arrangements. Please bear in mind this will add a small delay to your order

Placing an Order

By the very fact each item is personalised placing an order is a slightly longer process than 'I will have one of them'. We have attempted to set out the process in a very logical manner which can be accessed from any product page.
If in any doubt please call 0845 003 9163

Returns

We will always attempt in every way sensibly possible to ensure your satisfaction in terms of quality of goods, speed of delivery and value for money. On personalised items we will, in all cases of faulty goods or items not personalised in accordance with your order offer a free replacement or a full refund. If however the personalised item is not faulty and has been processed in line with your order we are unable to offer a refund or replacement.

We are available to talk to before, during and after your order, so should you have any queries please call 0845 003 9163 or email sales@designpress.co.uk to discuss any aspect of our products or your order.


Sublimation Printing

A heat press is used to provide a combination of heat, time and pressure to apply sublimation inks to a variety of surfaces. When in the press the inks change from a solid to gaseous state which allows them to penetrate the sublimatable surface creating a long lasting resistant colour image. This process works on a variety of surfaces and all of the products that we sell will allow the production of personalised items with excellent
colour and resistant qualities.

In summary the process produces great products which we can personalise to you!

Terms and Conditions

Please follow the link at the bottom of this page to see our terms and conditions

Your Personal Information

We do not hold any of your credit card details on file or set up an account so you can be assured that no access will be available to these details via ourselves. We keep your contact details in a simple contact manager but will not contact you unsolicited on any occasion or ever share your details with a third party. Should you wish us not to keep your contact details please let us know and we will remove them from our contact manager and confirm that we have taken the agreed action.

Graphics - Copyright

If you want to use an image, you must either hold the copyright i.e. you took or created the image or you need the permission of the owner of the copyright. We will not reproduce images that we reasonably believe infringe copyright law and in these circumstances reserve the right to refuse the order.  A simple example would be that we would not reproduce any branded items such as Disney characters, Superman etc. All images contained in the Designpress image gallery are the copyright of David Houseago and must not be reproduced, copied or sold in any format. In all cases regarding copyright we will tend to trend on the side of caution!

Graphics - Cropping

Depending on the size / shape of your chosen item some cropping of the image is quite possible. We will undertake this and will make a judgement about a sensible approach to take. Should you have a specific need as to how the image is cropped please call 0845 003 9517 or email sales@designpress.co.uk

Graphics - Colour Matching

All computer monitors / printers reproduce colours in a slightly different way especially when applied to different surfaces. In general terms the quality of sublimation printing is excellent. Bold graphic colours reproduce to a first class standard and photos also produce good results. Please note however there may be some colour variation from your original and fine detail may be lost depending on the quality of the original proof and size of reproduction

Graphics - Design

Should you wish to make your own design, including text, we are happy to accept for reproduction subject to acceptance for suitability. We are happy to accept these files in Microsoft Publisher, Serif Page Plus, Serif Draw Plus, Photoshop Elements and Paint Shop Pro format. Just email the design to sales@designpress.co.uk, we will check suitability and confirm.


Graphics - Designpress

We supply the images in the Designpress gallery as an additional benefit and choice to yourself. The images are of a very high quality and will work well with our products. Please feel free to select one for your design. All images contained in the Designpress image gallery are the copyright of David Houseago and must not be reproduced, copied or sold in any format.

Graphics - Quality

The quality of your finished product, is like anything else, dependant on what you put into it. It is important therefore that the key element i.e. the image is of high quality. It is very easy to get technical at this stage but as always we are going to avoid that. In general terms:-
We should be able to print your image to the size that your product requires at about     
300 dpi.
It should be in focus!
The main subject should be in good perspective. e.g. reproducing the face detail of someone stood on a mountain hundreds of yards away isn't going to work
Strong colours are good.
If any of the above doesn't mean anything to you don't worry! Just let us have the graphic and we will advise

Graphics - Resizing

Depending on the size / shape of your chosen item some resizing of the image is quite possible. We will undertake this and will make a judgement about a sensible approach to take. Should you have a specific need as to how the image is resized please call 0845 003 9163 or email sales@designpress.co.uk

Graphics - Scanning

If you are scanning an image please scan at 300 - 400 dpi and set the size to approximately the size of the item you have chosen. If you do not have a scanner please call us on 0845 003 9163 and we will be happy to undertake this for you Free of Charge on the understanding that Designpress has no liabilities re the original print.

Graphics - Suitability

A general rule of thumb is the better the image, the better the finish. No product we sell will need a file in excess of 4mb. so please do not attempt to send. If in doubt please ring 0845 003 9163

Graphics - Type

We can reproduce most graphics files. The most common being .jpg, tiff, tiff, bmp, wmf, psd. These will account for the vast majority of files but there are others so please don't hesitate to ask.
Text files can be sent as Microsoft Word documents, and plain text

Iid - If in Doubt!

Ring 0845 003 9163 or email sales@designpress.co.uk

Bespoke Products


Very often we are asked to undertake bespoke personalisation which requires special pricing. If you should ask us to undertake such work you will be asked to follow this Bespoke Products link to use the correct price and complete your purchase.


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