It is of course necessary, from both yours and our point of view, that we do business under sensible terms and conditions. However it is just as important that in laying out these terms and conditions formally that we do not lose the spirit in which we aim to do business.
We will always attempt, in every way sensibly possible, to ensure your satisfaction in terms of quality of goods, speed of delivery and value for money. On personalised items we will, in all cases of faulty goods or items not personalised in accordance with your order offer a free replacement or a full refund.
If however the personalised item is not faulty and has been processed in line with your order we are unable to offer a refund or replacement.
We are available to talk to before, during and after your order, so should you have any queries please call 0845 003 9163 to discuss any aspect of our products or your order or use the contact link.
Our Terms and Conditions
Physical Goods, Terms of Sale
1. The Website
The designpress.co.uk website (the "Website") is owned and operated by Stockhut Limited. All of the goods on this Website are offered by Stockhut Limited ("we/us") which will be the contracting party for any order that you place. Stockhut Limited is registered in England and Wales, registration number 6137900, Options House, Buckingham, Buckinghamshire. MK18 1ED
2. These Terms and Conditions
Please read these Terms and Conditions carefully before using the Website. Your access to and use of the Website is subject exclusively and strictly to these Terms and Conditions. By using the Website you agree to be bound by these Terms and Conditions. If you place an order for goods or services, your purchase will be subject to our terms of sale.
3. Our Rights
a. change or remove (temporarily or permanently) the Website (or any part of it) without notice to you at any time; and
b. change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website. If you do not agree with any change to the Terms & Conditions you should not continue to use the Website.
4. Limitation of Liability
a. The Website is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Website including (but not limited to) implied warranties of compatibility, security, accuracy or any implied warranty arising from course of dealing or usage.
b. No warranty is provided by us that the Website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the Website or the server(s) that makes it available are free of viruses or bugs.
c. We will not be responsible or liable to you for any loss of material uploaded or transmitted
through the Website.
d. To the fullest extent allowed by applicable law we will not be liable to you or any third party for any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or any consequential, special or indirect losses whatsoever that arise out of or are related to this Website.
e. Nothing in this paragraph applies to our liability in respect of goods and/or services sold through this Website.
f. Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
5. Links to this and other Websites
a. We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources.
b. We reserve the right at our discretion to prohibit any link from another website or resource to materials or information on this Website. Without prejudice to that right, any link to material or information on this Website must be neither misleading nor deceptive and must fairly indicate this Website as the destination of the link.
c. You agree not to frame any pages, images, text, trademark, logo or other information on this Website without our prior written consent. You also agree not to use any meta tags or any hidden text which uses stockhut.co.uk, Stockhut Limited or any trademarks of Stockhut Limited without the written consent of Stockhut Limited.
6. Intellectual Property
a. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on the Website, the Website design, structure and graphics and all software and source codes connected with the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.
b. The material contained within the Website is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from the Website for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within the Website is strictly prohibited.
c. Stockhut.co.uk, and the Stockhut logo are trademarks of Stockhut Limited and may not be reproduced without our express written permission. Other organisations and company names on the Website may be trademarks of their respective owners as indicated and may not be reproduced without express written permission.
7. Your Obligations
You agree that:-
a. You will use the Website only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner; and
b. All information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
8. If you are based outside the United Kingdom
a. Because laws and regulations differ from country to country, we make no warranties, express or implied that making the Website available in any particular jurisdiction outside of the United Kingdom is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Website available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, this Website is not offered to you.
b. You accept that if you are resident outside of the United Kingdom, you must satisfy yourself that you are lawfully able to use the Website. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the use of the Website by persons in jurisdictions outside the United Kingdom or who are nominees of or trustees for citizens, residents or nationals of other countries.
c. You are only able to purchase our goods and services on the Website if your delivery address is in the United Kingdom.
a. Each provision of these Terms and Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
a. These Terms and Conditions of Use shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
Physical Goods Terms of Sales
1. The Website
a. The designpress.co.uk website (the "Website") is owned and operated by Stockhut Limited. All of the goods on this Website are offered by Stockhut Limited ("we/us") which will be the contracting party for any order that you place. Stockhut Limited is registered in England and Wales, registration number 6137900
2. These Terms and Conditions
a. These Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully. They do not affect your statutory rights. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website.
3. Prices and Promotions
a. Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
b. Prices that are reduced for sales and promotions are only valid for the specified period.
c. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
a. Please see the order section for information on how to place an order. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "proceed to checkout" button on the shopping cart page.
b. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
c. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
d. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
e. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the goods you have ordered have been despatched to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
5. Right to Withdraw Goods
a. We reserve the right to withdraw any goods from the Website at any time.
b. We will not be liable to you or anyone else for withdrawing any goods from the Website.
6. Age Restricted Goods
a. If you wish to order goods which may only be purchased by persons of a certain age, you will be asked when registering on the Website to declare that you are of the appropriate legal age to purchase the items.
b. If we reasonably believe that you are not legally entitled to order certain goods, we reserve the right to cancel your order.
a. Payment can be made in accordance with the payment methods outlined in the order section. Payment will be debited from your account upon or shortly before despatch of the goods to you.
b. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
c. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
8. Delivery and Risk
a. We despatch items ordered by you as they are available using the method of delivery specified in the deliveries section. The delivery charge is as set out in the deliveries section.
b. We are only able to deliver to addresses in the United Kingdom. Some restrictions may apply to remote areas. Orders will be sent to the delivery address that you have registered in the checkout section. We cannot be held responsible if this delivery address is incorrect. If you wish to change your delivery address and an order is "IN PROGRESS" you must contact the Customer Services team at firstname.lastname@example.org.
c. We will use our reasonable endeavours to ensure that the estimated delivery times set out in the deliveries section are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.
d. On occasion items maybe lost in transit. If this occurs please contact us via telephone or email
e. Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
9. Cancellation & Returns
You may cancel your order (or any part of it) for any reason before delivery dispatch by:
1. Prior to Delivery
a. Contacting Design Press by emailing email@example.com
2. After Delivery
a. Returning the item to us by post (we recommend you obtain a certificate of posting)
This is subject to the following conditions:-
1. You are responsible for returning the item to us or, if appropriate, contacting us to arrange collection.
2. You will be responsible for the costs of return or, if appropriate, collection (unless the item is faulty).
3. The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition and returned with its packaging.
4. You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges (if applicable).
5. We are unable to accept returns, under any circumstances other than faulty goods, of any item that has been personalised in accordance with your order.
6. Where an item has not been personalised in accordance with your order we will be happy to either replace, correctly personalised, or offer a full refund
If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. This policy does not effect your legal rights
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.